Privacy Policy

Last Updated: August 28, 2024

This Privacy Policy describes how FETCHROCKET, LLC (“Provider,” “we,” “us,” or “our”) collects, uses, and discloses your information when you access and use our software as a service (“Service”). By accessing or using the Service, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect:
   1. User-Provided Information:
      We collect information provided by users during the registration process, including but not limited to personal details such as name, email address, and any other information voluntarily submitted.
   2. Automatically Collected Information:
      We may collect certain information automatically when you use the Service, including device information, log data, and usage patterns. This information is collected for the purpose of improving the Service and user experience.
2. Use of Information: 
   1. Service Provision:
      We use the collected information to provide, maintain, and improve the Service. This includes user account management, technical support, and updates to enhance functionality.
   2. Communication:
      We may use your email address to communicate with you about important updates, notifications, and other service-related information. You can opt-out of non-essential communications.
   3. API Usage:
      We affirm that Google Workspace APIs are not used to develop, improve, or train generalized/non-personalized AI and/or ML models. The data collected via Google Workspace APIs is used solely for the provision of services to users and for purposes directly related to user-specific needs.
   4. Personalized AI:
      The Service operates as a personalized AI, tailored specifically to the individual user’s preferences and needs. Users retain full control over all information shared with the application. We do not use this information for any purposes other than those explicitly stated in this policy and directly related to the user’s use of the Service.
3. Data Processing:
   1. Data Processor:
      We act as the data processor for the personal data processed as part of the Service. Users acknowledge and agree to our role as the data processor.
   2. Data Security:
      We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. Details of these measures are described in our Data Security Measures (refer to Exhibit B in the Software as a Service Clickthrough Agreement).
4. Data Sharing and Disclosure:
   1. Third-Party Service Providers:
      We may engage third-party service providers to assist with various aspects of the Service, such as hosting, analytics, and payment processing. These third parties are subject to confidentiality agreements and only process data as instructed by us.
   2. Legal Compliance:
      We may disclose information if required by law or in response to a valid legal request, such as a court order or government investigation.
5. Your Choices:
   1. Opt-Out:
      You may opt-out of receiving non-essential communications by adjusting your email preferences. Please note that important service-related communications are not optional.
6. GDPR and CCPA Compliance:
   1. Rights of Data Subjects:
      In accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), users have the right to access, rectify, and erase their personal data. Requests can be submitted to [insert contact information].
7. Changes to this Privacy Policy:
   1. Updates:
      We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. The “Last Updated” date at the top of the policy will indicate when the policy was last revised.
8. Contact Us:
   1. Questions:
      If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at support@fetchrocket.com.