FAQ2024-06-28T00:29:00+00:00

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about Rocket?

Find answers to FAQs

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How do I login?2024-06-27T20:22:58+00:00

Here you go.

How can I get support?2024-06-19T01:26:43+00:00

It’s easy.

Just email us at [email protected]

We’ll get back to you as soon as possible.

What is required to set up an account?2024-06-19T01:25:41+00:00

Creating an account in fetchrocket is straightforward.

The first step is to register as a user.

You can do this through your email account or you can use your Google account.

Once you’ve registered, then it’s simply a matter of choosing the right plan for you:

Solo, Team, or Custom.

What is a Knowledge Collection?2024-06-05T10:44:21+00:00

A Knowledge Collection is all the important files and folders you want Rocket to know and understand so it can be helpful to you and your team.

Each Collection that you create is a separate, secure repository of files. Depending on what you’re trying to create, Collections can be as big or as small as you need.

Some examples of Collections are classes you study, projects you’re working on, essential information for a department, governance for an organization, or even key household files.

The important thing is that Collection is private and it powers Rocket to answer questions and create content around all the information you load into that collection!

Is there a correct way to set up a Collection?2024-06-05T10:44:32+00:00

This is a really important decision!

And the answer is, it depends.

If you want to be able to keep information wholly separate from any other files and folders (for security reasons, or privacy, or because it’s a very specific topic) we’d recommend making a Knowledge Collection solely for that information.

If you can envision wanting to do comparisons between information or want to minimize the number of Collections you’re managing or want to create a more broadly trained Rocket, then we’d recommend making a Collection to hold all of that data.

Just remember, each Collection is separate and secure and information does not get shared between Collections. It may take some experimentation for you to find the right balance.

In either case, the Files and Folders feature will allow you to organize information inside a Collection in a way that makes sense to you and your team

How do I remove Collections?2024-06-05T10:44:38+00:00

Knowledge Collections can be deactivated, not deleted.

From the Manage Collection screen, click the trash can icon.

A pop up will prompt you that you want to deactivate this Collection. We do not delete Collections that are deactivated in the event that you make a mistake and need to reactivate it. A deactivated Collection does not appear in the Collection drop down in the main menu.

How do I add Files?2024-05-30T02:11:31+00:00

Files can be added to a Knowledge Collection by clicking the “Files” link in the main menu.

From the File Management screen, you can click the “Upload File” button at the top right. Or you can navigate to a Folder to upload the File to that location.

On the Upload screen you can drag and drop the file to upload it or use the “Upload a File” button to browse your device for the file to use.  Easily upload Word, Excel, Powerpoint, or PDF files

Once you choose the file the application will let you know if it was uploaded and extracted successfully.

From the File Management screen you can also Create Folders and Add Notes.

Tip: make sure you’re in the right Collection (visible in the menu at the top left) when you’re uploading Files.

How do I remove Files?2024-03-24T17:20:49+00:00

From the File Management screen, click the “Create Folder” button at the top right.

You’ll be prompted in a pop up to provide a Folder name and description.

The description is optional.

There is no limit to the number of Folders you can create and you are able to create Folders within Folders.

How do I create Folders?2024-03-24T17:20:20+00:00

From the File Management screen, click the “Create Folder” button at the top right.

You’ll be prompted in a pop up to provide a Folder name and description.

The description is optional.

There is no limit to the number of Folders you can create and you are able to create Folders within Folders.

How do I remove Folders?2024-03-24T17:19:55+00:00

From the File Management screen click the trashcan icon next to the Folder you want to remove.

A pop up will ask you to verify you want to delete the Folder.

Just like with Files, when you delete a Folder it and all of its contents are removed from the Collection and your AI permanently.

How do I add Notes?2024-05-02T16:18:25+00:00

It’s important to first make sure you’re in the correct Knowledge Collection (visible on the top left of the main menu) and in the correct Folder inside that collection (visible in the bread crumb trail at the top of the File Management screen).

From the File Management screen click the “Add Note” button at the top right. You will be taken to the Add Note screen.

This is a very powerful feature.

You can cut and paste text into the editor.

You can take your notes directly into the editor.

Once you’re name, be sure to name the Note at the top of the editor and click the “Save” button.

Clicking “Cancel” will not save the Note and you will be navigated back to the File Management screen.

How do I add Users?2024-03-24T17:19:07+00:00

Customers on the Team or Custom plans have the ability to invite additional users.

Click “Users” in the main menu to navigate to the Manage Users screen.

Clicking “Invite Users” will prompt you to enter the new users email address and to select their role (Administrator, View Only, and Standard)

Clicking “Invite User” will send an email invitation to the new user.

What are the different permission levels?2024-06-05T10:45:52+00:00

fetchrocket supports three different user permission levels:

Administrator, View Only, and User

Administrators are the super users for the fetchrocket account. They can add and remove other users, manage all Files and Folders, and have access to the subscription management.

View Only users are the most restricted.

They are able to see files, but cannot add or remove them.

They also have the ability to interact with various Knowledge Collections. This user type is recommended for most users who are not expected to manage content.

Users (Standard) is the standard permission level between Administrators and View Only. Standard users are able to manage Files, Folders, and Collections. They can interact with the Rocket AI collections.

They are unable to add or remove users and cannot access the subscription management.

Which plan should I choose?2024-06-28T01:21:44+00:00

We offer three different plans to suit your needs.

Solo: this plan is designed for students, solopreneurs, and anyone wanting to organize and interact with their documents and files. This is a single-user plan.  No contracts, cancel anytime.

Team: this plan is suited for any group or organization that wants to collaborate around shared documents and files. Examples could be small companies, leadership teams, departments, non-profits, boards, and collaborators on a project. This supports up to ten (10) users.

Custom: this plan is for larger organizations that expect to have more than ten (10) users.

Please contact us to get more information.

What is your cancellation policy?2024-03-24T17:10:16+00:00

We understand that things change. You can cancel your plan at any time.

How do I change my account email?2024-04-04T10:20:01+00:00

You can change the email address associated with your account by going to Settings > My Profile.

Does fetchrocket really support animal charities?2024-06-19T01:28:34+00:00

We pledge a portion of our profits to charities that help our furry friends enjoy their best lives!

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